RETURN, REFUND, EXCHANGE AND DAMAGES POLICY

At CoreMeeGiik.com, we strive for your utmost satisfaction with every purchase. We provide a convenient return and refund policy; however, it may vary depending on the specific product. We kindly request you to carefully review the product description before placing your order to ensure you are fully informed about the applicable return and refund options.

RETURNS

Before making a purchase, we kindly advise you to carefully review the product description, where you will find information regarding the availability of returns or refunds.

If returns or refunds are available for the item you purchased, please contact our customer service team at [email protected] within 7 days from the date of receiving the item.

To proceed with the return request, please provide the following documentation: 

a. Proof of purchase: Send a copy of the Receipt or Order number to our customer service team.
b. Original Packaging: The product should be returned in its original packaging to ensure safe transportation.
c. Manuals and Accessories: Include any accompanying manuals, instructions, and accessories that came with the product in the return package.
d. Condition of the Product: The product should be returned in its original condition, unless the return is due to a defect or damage during shipping. Please provide a photo of the product to our customer service team.

Please be aware that returns due to a change of mind will incur shipping fees, which will be the responsibility of the buyer.

REFUNDS

a. Upon receiving the product, our team will carefully inspect it for defects, damages, and missing accessories. If the product is found to be in clear and undamaged condition, the refund will be processed within 7 days from the date of our team’s receipt of the item. Our customer service team will reach out to you once the refund has been processed.
b. Refunds will be credited back to the original payment method used for placing the order.
c. Please note that the shipping fee incurred during the purchase of the product, as well as any applicable taxes, are non-refundable.

EXCHANGES

Please note that the possibility of an exchange for your product are not guaranteed for all products due to their customization. Please refer to the product description to determine if exchange is applicable for the specific item you purchased.

If the product allows exchange, please contact our customer service team at [email protected] within 7 days from the date of receiving the item.

To proceed with the exchange request, please provide the following documentation:

a. Please request an exchange authorization form from our customer service team. In this form, you will need to provide the details of the original product you purchased and the product you wish to exchange it for.
b. Proof of purchase: Send a copy of the Receipt or Order number to our customer service team.
c. Original Packaging: The product should be returned in its original packaging to ensure safe transportation.
d. Manuals and Accessories: Include any accompanying manuals, instructions, and accessories that came with the product in the return package.
e. Condition of the Product: The product should be returned in its original condition, unless the return is due to a defect or damage during shipping. Please provide a photo of the product to our customer service team.

Please be aware that the shipping fee for the original product is non-refundable. The buyer will be responsible for covering the return shipping cost, as well as any additional shipping fee for the exchange product.

DAMAGED OR DEFECTIVE PRODUCTS

At CoreMeeGiik.com, we take great care to ensure that our products are in excellent condition before shipping them to our customers. However, we understand that unforeseen events can occur during the production and shipping process. For this reason, we have implemented a damaged and defective policy to address any such issues and provide appropriate support to our valued customers.

a. To report damaged and defective products, please contact our customer service team within 3 days of receiving the product. Kindly provide a video and photo during the unboxing process as evidence to support your claim. You can email us at [email protected].

b. Our team will carefully review the provided video and photo to confirm the damages. Once the damage is confirmed, we will promptly arrange for a replacement to be sent to you.

c. Damaged goods must be returned to our factory. Our customer service team will guide you through the return process and provide further details.

d. For one-of-a-kind or personalized items, our customer service team will work with you to find an appropriate solution. Please reach out to us via email at [email protected] to discuss your specific situation.